Privacy Policy

Last updated: February 27, 2026

1. Introduction

FieldLgx ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software platform and services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, username, password, business name
  • Business Data: Customer information, job details, invoices, estimates, financial data
  • Employee Data: Employee names, contact information, schedules, time tracking data
  • Payment Information: Processed through Stripe (we do not store full credit card numbers)
  • Communication: Messages, emails, and other communications sent through the Service

2.2 Automatically Collected Information

  • Usage Data: How you interact with the Service, features used, pages viewed
  • Device Information: IP address, browser type, device type, operating system
  • Log Data: Access times, error logs, performance data
  • Cookies: We use cookies and similar technologies to maintain your session and improve the Service

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Process transactions and send related information
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations
  • Personalize your experience

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

  • Payment Processing: Stripe (for subscription and invoice payments)
  • Hosting: Cloud hosting providers that store and process your data
  • Email Services: For sending transactional emails (if using platform email)
  • Analytics: To understand usage patterns and improve the Service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (SSL/TLS)
  • Encryption of sensitive data at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure password storage (hashed, never stored in plain text)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Update or correct inaccurate information through your account settings
  • Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
  • Data Portability: Request your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing communications (transactional emails cannot be opted out)
  • Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information:

  • To comply with legal obligations
  • To resolve disputes and enforce agreements
  • For legitimate business purposes

Upon account cancellation, we will delete or anonymize your data within 30 days, unless we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using the Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to access, rectify, or erase your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Legal Basis for Processing: We process your data based on (1) your consent, (2) performance of a contract, (3) legal obligations, and (4) legitimate interests.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your login session
  • Remember your preferences
  • Analyze Service usage
  • Improve security

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

13. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Email to the address associated with your account
  • Notice through the Service
  • Updating the "Last updated" date at the top of this policy

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]
Mailing Address: [Your Business Address]

We will respond to your inquiry within 30 days.

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